The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Provide information to customers
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Provide current and accurate information to customers, using circulation and lending systems and procedures Completed |
Evidence:
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Assist customers with basic enquiries Completed |
Evidence:
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Develop own expertise in relation to information and use of self-service systems in libraries Completed |
Evidence:
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Respond to customer enquiries promptly or refer to appropriate persons Completed |
Evidence:
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Process loan transactions
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Check and process customer registration details according to organisational procedures Completed |
Evidence:
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Complete transactions according to circulation services policies and procedures and customer service standards Completed |
Evidence:
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Deal with competing demands for service tactfully and helpfully Completed |
Evidence:
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Complete checking and processing of material according to organisational requirements Completed |
Evidence:
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Process financial transactions
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Conduct financial transactions according to organisational procedures Completed |
Evidence:
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Balance income to receipts Completed |
Evidence:
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Note irregularities and take appropriate action promptly Completed |
Evidence:
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